At Danus Shop, we aim to provide a smooth and reliable shipping experience for our customers. Please review the details of our Shipping & Delivery Policy below.
1. Order Processing
- Orders are processed within 2-3 business days (excluding weekends and holidays).
- You will receive an email confirmation with your order details once your order is placed. After your order is shipped, we will provide tracking information.
2. Shipping Methods and Costs
- We offer standard and express shipping options.
- Shipping costs vary based on the destination, shipping method, and order size. Final costs are displayed at checkout.
3. Delivery Times
Estimated delivery times are as follows:
- Standard Shipping: 7-14 business days
- Express Shipping: 3-7 business days
Delivery times may vary depending on your location and any unexpected delays, such as customs clearance or carrier issues.
4. International Shipping
- We ship to most countries worldwide.
- Customs duties, taxes, or import fees may apply based on your country’s regulations. These are the responsibility of the customer and will not be covered by Danus Shop.
5. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- Use the tracking number to monitor your shipment’s progress on the carrier’s website.
6. Undeliverable or Lost Packages
If your package is returned to us due to an incorrect shipping address or being unclaimed, we will contact you to arrange reshipment. Additional shipping fees may apply.
If your package is lost during transit, please contact us at [email protected]. We will work with the carrier to locate your package or provide a replacement if necessary.
7. Delays and Exceptions
While we strive for timely deliveries, delays may occur due to unforeseen circumstances such as:
- Weather conditions
- Customs processing delays
- High demand during holiday seasons
We appreciate your understanding and patience in these situations.
8. Contact Us
If you have any questions or concerns about your shipment, please don’t hesitate to reach out:
📧 Email: [email protected]
Thank you for shopping with Danus Shop. We’re excited to deliver our beautiful home décor to your doorstep!