Returns & Refunds

At Danus Shop, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our Returns & Refunds Policy below for detailed information.

1. Return Eligibility

We accept returns under the following conditions:

• Items must be returned within 30 days of receiving your order.
• Items must be in their original condition, unused, and with all tags and packaging intact.
• Personalized or custom-made items are non-refundable, unless defective or damaged.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact us at [email protected] with your order number, the item(s) you wish to return, and the reason for the return.
2. Once your return is approved, we will provide instructions and a return address.
3. Pack the item(s) securely and ship them to the provided address.

Note: Customers are responsible for return shipping costs unless the item is defective or damaged.

3. Refunds

Once we receive and inspect your returned item(s), we will notify you via email. If the return is approved, your refund will be processed as follows:

• Refunds will be issued to your original payment method.
• Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us at [email protected] within 7 days of receiving your order. Include photos of the item and packaging for faster resolution. We will offer a replacement or full refund for defective products.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

6. Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards
• Final sale or clearance items
• Personalized or custom-made products

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

1. Check with your bank or payment provider.
2. Contact us at [email protected] for further assistance.

8. Contact Us

If you have any questions about our Returns & Refunds Policy or need assistance with a return, please don’t hesitate to reach out:
📧 Email: [email protected]

We appreciate your understanding and thank you for shopping with Danus Shop!